In the event where there are defects and deficiencies in the Product (attributable to, and accepted by us after due verification at its sole discretion), a User may initiate a request for returning the Product on the website.

The User shall initiate such requests for a return not later than 24 hours from the date on which he/she received the delivery of the Product. While raising a request for return on the website, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product.

The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. Toys Paradise reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.

A User is permitted to fully or partially cancel orders prior to its dispatch from us . Upon successfully placing an order on the Platforms and after Toys Paradise has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting us to process a cancellation by sending an email to "kidsaholics@gmail.com" or by calling us on 8800829921.

In all events of cancellation, prior to the dispatch of the purchased Products, We will initiate refunds within 5 (five) business days from the date on which it received the request from the User.

If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Toys Paradise to process refunds. For illustrative purposes, if the User has purchased a toy bike and a toy truck as 1 (one) Product in a promotional package, the User will be required to return both the toy bike and the toy truck and will not be permitted to return either only the toy car or only the toy truck from the Bundled Package.

User can return the following categories of products only in case of a manufacturing defect

• Electronic Products

Return of or refund for purchased Products shall not be entertained by Toys Paradise if:

• The Product has been used for reasons apart from checking fit and comfort. If Toys Paradise is satisfied that the Product has been used for reasons apart from checking fit and comfort, Toys Paradise shall reserve the right to reject the return of the Product;

• The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;

• The serial number/IMEI number/bar code of the Product, as applicable, does not match our records;

• The accessories delivered with the Product (such as chargers, Remote, user manuals, etc.) are not returned along with the Product, in an undamaged condition;

• There are any dents, scratches, tears or any other damage to the Products or any part thereof;

• The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defect;

• Toys Paradise is satisfied that the Product has been rendered defective or unusable.

Toys Paradise  shall not accept return or refund requests raised for any such Products that may be specified by Toys Paradise  from time to time.

Toys Paradise  shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund.

It is further clarified that the Toys Paradise shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.

It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Toys Paradise  after due verification at its sole discretion).
 

Toys Paradise shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Toys Paradise  disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Toys Paradise shall have the right  at its sole discretion, to
(i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

Toys Paradise shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by Toys Paradise  , the refund should reflect in the User’s bank account within 3 to 5 Working days from the date on which Toys Paradise initiates the refund.